FAQs

Please complete an application form and, if required, send to bca@pjhayman.com.

On receipt of your application form, we will send you a quotation, normally within 24 hours.

Your quotation will provide details of the cover as well as instructions on how to take out a policy.

As soon as your credit or debit card details have been accepted, confirmation of your cover will be emailed to the email address you have given.  This will include the 24 hour emergency contact number and claims number.

Yes you can. Your policy number is all that is needed for proof of insurance when travelling. It is however, recommended that you take your documents with you for information and also for when you are asked for brief details of your policy cover. Your Policy Schedule has your BCA policy number and the Policy Wording has the 24 hour emergency contact number and claims number.

If you are buying a Single Trip policy, your cancellation cover begins instantly. Insurance cover under all other sections begins on the policy start date. If you are buying an Annual Multi-Trip policy, your cancellation cover begins on the policy start date. You can choose when your cover begins (up to 31 days in the future). If you have already booked a holiday, and have no other travel insurance arrangements in force, you should ensure your policy starts immediately, so you are covered for cancellation.

You will need to be a BCA member resident in the UK to take out our travel insurance, but it’s easy to join the BCA.

You can only apply for one policy at a time (Group and Individual cover).  

Your credit card is debited immediately, and we’ll endeavour to process the insurance the next working day. You’re covered as soon as your credit card payment is authorised and you receive the confirmation email. Full policy details will be emailed to the email address you have given.

Please check your spam filters. If you haven’t received an email within 12 hours, please contact us.

Yes, as long as you complete the application and pay for your policy before you leave the UK.

No. The exception is for annual policies, these can be renewed whilst still abroad as long as you complete the application and pay before the original policy has expired so that there is no gap in cover.

No, only residents of United Kingdom, Channel Islands and Isle of Man can buy BCA travel insurance. We will cover HM forces or British Embassy staff stationed overseas provided their home area is the United Kingdom, Channel Islands or Isle of Man.

The United Kingdom, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Channel Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Faroe Islands, France, Germany, Greece, Hungary, Iceland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Mediterranean Islands (including Majorca, Menorca, Ibiza, Corsica, Sardinia, Sicily, Malta, Gozo; Crete, Rhodes and other Greek Islands, Northern and Southern Cyprus), Moldova, Monaco, Morocco, Netherlands, Norway (excluding Svalbard), Poland, Portugal, Republic of Ireland, Romania, Russian Federation (West of Urals), Serbia and Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey and the Ukraine (Albania, although in Europe, is excluded from our definition. If you wish to visit Albania or are likely to travel outside the countries specified you will need to select one our Worldwide options.

Although they are in North Africa, Morocco and Tunisia are included in the list of countries covered by BCA Travel Insurance for Europe. If you are travelling to either of these countries, then there is no need to buy Worldwide cover.

This scheme is underwritten by Endurance Worldwide Insurance Limited, a wholly owned subsidiary of Sompo International Holdings Ltd., registered in England and Wales, Registration Number 04413524, home state, United Kingdom. Registered Office: 2 Minster Court, 1st Floor, Mincing Lane, London, EC3R 7BB. Endurance Worldwide Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

You may take any number of trips during the period of insurance; however certain limitations and restrictions apply as set out below:

Annual Multi-trip policies are available with a limit of 45 days abroad per individual trip (90 days in total per year), 60 days abroad per individual trip (120 days in total per year) or 90 days abroad per individual trip (180 days in total per year).

Note: The options to select 60 days abroad per individual trip and 90 days abroad per individual trip are only available on UK, Europe and Worldwide (excluding the USA, Canada and the Caribbean) policies.

Each of you is covered separately up to the limits shown in the Details of Cover. The policy limits apply in the same way as they would if you had each taken separate policies.

Yes, provided you spend at least one night in accommodation you booked before your departure, or if the sole purpose of the trip is to take part in a sport or leisure activity for which you have bought cover. Whichever policy you buy, some benefits are not payable for holidays in the UK. Please see the Policy Wording for full details.

If your journey home is delayed beyond your control and you do not get back into the country until after your policy has expired, your cover will continue (up to 60 days) until for example, your airline or ferry operator can get you home.

The British Foreign and Commonwealth Office (FCO) provides practical advice and assistance to British nationals who travel abroad. Sometimes they will advise against “all but essential travel” to certain areas, regions or whole countries; cover is included for these areas. However, in more extreme circumstances they will advise against “all travel”. There is no cover for travel to/through areas where advice against “all travel” has been issued. If you enter such an area, then all cover under the policy will cease, but cover will be resumed once you leave that area.

Yes. If you are travelling to countries within the European Union (EU), the European Economic Area (EEA) or Switzerland you can use a valid European Health Insurance Card (EHIC). This will entitle you to benefits from the reciprocal health care arrangements which exist between countries within the EU/EEA or Switzerland and the United Kingdom. Your EHIC will be honoured for the remainder of its validity.

If you do not have a valid EHIC you will need to apply for a Global Health Insurance Card (GHIC) and can apply online through the GHIC website or by telephoning 0300 330 1350.

If we agree to pay for a medical expense which has been reduced because you have used either an EHIC, GHIC or private health insurance, we will not apply the deduction of the Excess under Section 2 – Emergency Medical & Other Expenses.

Yes, Please email the details to bca@pjhayman.com

If you’re likely to be going on trips more than once a year, you may well find that an Annual Multi-Trip policy is more convenient and cost effective than taking out a separate policy each time you travel. Just calculate the cost of buying a number of Single Trip policies and compare it with the cost of Annual Multi-Trip. Other factors to consider are, for instance, that it takes time to repeatedly buy new policies and it may slip your mind if you’re booking last minute.

Single trip policies can last up to 365 days.

No. You must take out cover for the entire trip, taking into account all activities likely to be undertaken. So, if you were travelling for one month, but doing just one caving expedition and spending the rest of the time on the beach, you’d still need BCA travel insurance for the entire time.

Your insurance policy must cover the whole of your round trip. Cover would normally start on the day that you leave your home address in the UK and must remain in place until you return home.

If you need to make any changes to your policy, such as updating the list of people travelling or amending your travel dates, just contact us.

Yes. If the cover does not meet your requirements you may return it to us within 14 days of purchase. A full refund will be made provided you have not travelled, made, or are intending to make, a claim. No refunds will be made if you cancel your policy after 14 days. If you need to amend your cover before departure then contact us. You will need to pay any additional premium and there may be charges to cover the costs of administration.